Father, Husband, Coach.

Husband to Lauren, Father to Oliver (10) & Charlie (4), based in Staffordshire. Product Manager for ⭕️ Huler since 2023, helping bespoke clients achieve their goals.

Writing about Product, software & life in general, learning every step of the way.

Double down on success

As the era of ‘cheap money’ comes to an abrupt end, business leaders should act swiftly and decisively to prevent their business from turning into a leaky bucket.

The customer is always right, right?

As the saying goes, "right or wrong, the customer is always right". But what happens when they aren't?

Qualities of a Customer Success Manager

In the SaaS space Customer Success Managers (CSM) are becoming an integral part of the business. Where customer retention and ultimately growth is critical to the business, it’s silly not to have a CSM. But, what makes a great CSM?

Lunch Club

An AI superconnector that makes 1:1 introductions to other professionals

Work Experience

  1. Company
    Huler
    Role
    Product Manager
    Date
  2. Company
    HARNESS Data Intelligence
    Role
    Customer Success Manager
    Date
  3. Company
    HARNESS Data Intelligence
    Role
    Technical Project Manager
    Date
  4. Company
    ALDI
    Role
    Test Specialist
    Date
  5. Company
    Movehut
    Role
    Project Manager
    Date
  6. Company
    Movehut
    Role
    Quality Assurance Manager
    Date
  7. Company
    Movehut
    Role
    Customer Support
    Date
  8. Company
    Ageas
    Role
    Insurance Advisor
    Date
Download CV