Writing on customer success, software design, company building, and anything else that crosses my mind...
Double down on success
As the era of ‘cheap money’ comes to an abrupt end, business leaders should act swiftly and decisively to prevent their business from turning into a leaky bucket.
The customer is always right, right?
As the saying goes, "right or wrong, the customer is always right". But what happens when they aren't?
Qualities of a Customer Success Manager
In the SaaS space Customer Success Managers (CSM) are becoming an integral part of the business. Where customer retention and ultimately growth is critical to the business, it’s silly not to have a CSM. But, what makes a great CSM?
Lunch Club
An AI superconnector that makes 1:1 introductions to other professionals